Privacy Policy


Nigel Hetherington trading as Communicating Excellence has and will always take your privacy seriously. The data you share in emails will not be shared with third parties without your written consent. Private, personal information shared in coaching or therapy sessions will not be disclosed unless there is an act of law that expressly requires such disclosure.

This is the GDPR compliancy explaining how and why any personal data you supply is used and your rights regarding any personal data you supply.

Collection of your personal data

In direct email correspondence from you, relative to inquiries about coaching, therapy, training courses or general inquiries, the email is securely stored.

Questionnaires are stored relevant to work together.

How your personal date is collected

Via direct and subsequent email correspondence from yourself.

From both 1:1 and online coaching via written notes and client questionnaire intake forms and if you wish electronic video / audio format.

Cookies via 3rd party applications which the website have no control over. Cookies are to make your website experience better. You can opt in or out at your website visit.

How and why your personal data is used

To return email inquiries and offer any legitimate interest email communication regarding your inquiry.

To keep therapy and coaching session questionnaires, notes for future sessions, tasks and legal requirements.

You may request an online session be recorded for your later use. You may record on audio therapy sessions for your later use.

Your personal information retention time

Email communications are securely stored. They may be necessary references for any future communications and legal requirements.

Your questionnaire for coaching or therapy as a legal requirement before working together and will be securely stored for any possible future work together within minimum retention time for such records.

Audios and video that you request from online work will be retained and you will have a copy and stored securely as per emails, questionnaires and notes.

Your personal data security

Personal direct email correspondence is stored on a private terminal.

Personal paper and written session notes are stored with your questionnaire in a secure cabinet.

Your rights with regard to your personal data

You have the rights to update, request copies of your personal communications and have any personal data you have supplied pursuant to legal requirements.

How to make requests regarding changes, updates and removal of your personal data





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